Universe Health Care provides non-emergency healthcare support services including home nursing, general assessments, rehabilitation assistance, respiratory support, bedside care, and related coordination based on availability, clinical suitability, and service location.

Booking requests sent through our website, WhatsApp, phone, or email are treated as enquiries until confirmed by our team. Care visits, schedules, and staff allocation depend on patient condition, service requirements, travel feasibility, and professional availability.

You agree to provide accurate patient details, medical history, address information, and contact numbers so we can review the request properly and arrange safe care support. Incomplete or incorrect information may delay service confirmation.

Our website content is for general service information only and does not replace medical diagnosis, emergency response, or hospital treatment. For urgent or life-threatening conditions, contact local emergency services or visit the nearest hospital immediately.

Service fees depend on the type of care, duration, equipment needs, staffing level, and travel requirements. Pricing, payment timing, and any recurring service terms will be shared during confirmation. Services may be paused or declined if agreed payments are not completed on time.

If you need to reschedule or cancel a booked visit, please inform our team as early as possible. Late cancellations, repeated schedule changes, or site-access issues may affect future appointment availability or service charges where resources have already been assigned.

Families and patient representatives are responsible for maintaining a safe care environment, sharing relevant prescriptions and doctor instructions, arranging required medical supplies when advised, and informing us promptly about changes in condition, medication, or risk factors.

You may not misuse this website, submit false enquiries, attempt unauthorized access, or use our contact channels for unlawful, abusive, or misleading activity. Messages sent through WhatsApp, web forms, phone, or email may be used to respond to care enquiries and maintain service records.

Our collection and handling of personal information is described in our Privacy Policy. By contacting us through this website, you acknowledge that we may process the details you provide for enquiry handling, coordination, and follow-up communication.

Universe Health Care may revise these terms when services, legal obligations, or operating practices change. Updated terms become effective when published on this page. Continued use of the website or our enquiry channels means you accept the latest version.