We may collect names, phone numbers, email addresses, service requests, patient condition notes, appointment details, location information, and any other details you voluntarily provide when asking about home healthcare support.

We use submitted information to respond to enquiries, assess care needs, coordinate visits, confirm appointments, provide service updates, improve response quality, and maintain internal records related to patient and family communication.

When you contact us through website forms or WhatsApp buttons, your message content and contact details may be processed to continue the conversation, arrange care support, and provide follow-up assistance. Standard messaging or network charges from your provider may apply.

We do not sell your personal information. We may share necessary details only with authorized staff, assigned care professionals, service partners involved in delivering requested care, or when disclosure is required by law, safety concerns, or medical coordination needs.

We take reasonable administrative and operational steps to protect personal data from unauthorized access, misuse, or disclosure. However, no website, device, or online communication method can be guaranteed completely secure.

We retain enquiry and service-related records only for as long as reasonably necessary for care coordination, support follow-up, internal administration, legal obligations, or dispute handling, after which information may be removed or archived according to business needs.

This website may use third-party services or embedded tools, such as maps, analytics, or messaging platforms, which may process technical or usage data under their own policies. We recommend reviewing the relevant third-party privacy terms where applicable.

You may choose not to share optional information, though doing so can limit our ability to evaluate or arrange the most suitable care support. You may also contact us to correct core contact details or request assistance regarding prior enquiries.

Universe Health Care may revise this Privacy Policy when our processes, services, or legal responsibilities change. The latest version published on this page will apply to future website and enquiry interactions.